QUESTIONS & ANSWERS
GENERAL QUESTIONS
Where are LuxoraOne products made?
Our jewelry is crafted with high-quality materials and designed with precision. We source our pieces from reputable artisans and manufacturers to ensure exceptional quality.
When can I use a discount code?
Discount codes can be applied at checkout, provided they are valid and meet the promotional terms. Some exclusions may apply.
Can I use multiple coupons on the same transaction?
Only one discount code can be used per order unless stated otherwise in a specific promotion.
MANAGING ORDERS
How do I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking link to monitor its progress.
Can I modify my order after placing it?
Unfortunately, we cannot guarantee order modifications after checkout. However, please contact our support team as soon as possible, and we will do our best to assist you.
Can I change my shipping address after placing my order?
If your order has not yet been processed, we may be able to update your shipping address. Please reach out to us immediately for assistance.
SHIPPING
How does shipping work?
We offer secure and reliable shipping options. Once your order is placed, it is processed within 5-12 business days and then shipped via our trusted delivery partners.
Do you ship internationally?
Yes! We offer international shipping to many countries. Shipping times and costs vary based on location.
How long does shipping take?
Shipping times vary depending on your location. Domestic orders typically arrive within 5-10 business days, while international orders may take longer.
RETURNS & EXCHANGES
Do you accept returns?
Yes, we accept returns within [return policy] days of delivery. Items must be unworn, in original packaging, and meet our return policy requirements.
What if I received a damaged product?
If your jewelry arrives damaged, please contact us within 10 hours of delivery with photos, and we’ll arrange for a replacement or refund.
How do I make a return?
To initiate a return, contact our customer support team with your order details, and we will guide you through the process.
PRODUCT-RELATED
What materials are used in LuxoraOne jewelry?
Our pieces are made from high-quality materials such as sterling silver, gold-plated brass, and stainless steel. Each product description provides specific details.
Is your jewelry hypoallergenic?
Yes, we prioritize skin-friendly materials. Our jewelry is designed to be hypoallergenic, free of nickel and lead.
How do I take care of my jewelry?
To maintain its shine, avoid direct contact with water, perfumes, and chemicals. Store in a dry place and clean gently with a soft cloth.